Services · Support & SLA
Support that keeps your business moving.
Tiered support plans with SLAs, named contacts and access to senior engineers — for every ATOMIC platform.
Overview
Plans that match how your business runs.
Choose from Standard, Premium and Mission-Critical plans — with response times, channels and named engineers tailored to the criticality of your operations.
- 24/7 critical incident response
- Named technical account manager
- Multi-channel: phone, chat, portal
- SLA-backed response and resolution
- Quarterly business reviews
- Access to product roadmap
Capabilities
Core capabilities of the platform.
Standard
Business hours, portal, knowledge base.
Premium
Extended hours and chat.
Mission-Critical
24/7 with priority queue.
TAM
Named technical account manager.
Knowledge
Articles, videos, community.
Reporting
Monthly and quarterly.
Features
Everything your teams need — out of the box.
Severity model
Clear definitions and escalation.
Major incident
Bridge call and comms plan.
Health checks
Quarterly platform reviews.
Patches
Coordinated and tested.
Training credits
Included on Premium+.
Roadmap input
Influence the product.
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